Terms

Delivery & Returns

Delivery Of Your Products

We aim to despatch most orders within 1 working day after payment is received. Delivery will in most cases take no more than 5 working days, but may be longer for remote locations. Dirt Works Australia makes every effort to deliver your order according to the estimated delivery times. The estimated delivery times are in business days (Monday through Friday) excluding public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to distance, changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products, our carrier will leave a card so you can pick-up your product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

 

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

   - reject the goods and receive a refund;

  -  reject the goods and receive an identical replacement, or one of similar value if reasonably available; or

   - keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a product is defective you should contact us and a Dirt Works Australia Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Dirt Works Australia. If a product is replaced, your replacement product becomes your property and the returned product becomes our property. When a refund is given, the returned product becomes our property.

 

Shipping Costs

Typically, we charge $15 freight for items up to 5kg. For items up to 20kg (which includes bicycles), freight to Eastern seaboard metropolitan areas is generally $29, plus surcharges for some other locations. Actual shipping charges are advised during the purchase process. In some cases, extra freight may be payable for delivery to remote locations.

 

Additional Dirt Works Australia Warranties

Dirt Works Australia, of Unit 14, 51 Owen Street, Glendenning 2761, New South Wales, also offers a standard 1 year warranty against defects on all new  product. This is our additional warranty. You also have consumer guarantees under the Australian Consumer Law (see above). If you believe that a new Linus product has a defect, you should contact us by email linus@dirtworks.com.au.

We encourage the notification of claims under this warranty within 90 days by paying for the return of a product where a claim is notified within that time and we determine that the product is defective. Where claims are made more than 90 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product.

Where a product is authorised for return, Dirt Works Australia will pay the cost of returning the product. If you are asked to return a product, follow the instructions given in Returning a Product below. Where a refund is given for a product and the claim is not covered by a consumer guarantee, it may be given as a Refund Credit to Your Account. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement products are covered by the same Dirt Works Australia warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).

 

Consumer Guarantees

Consumer guarantees apply under Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a product has a major defect, you are entitled to:

   - reject the goods and receive a refund;

  -  reject the goods and receive an identical replacement, or one of similar value if reasonably available; or

   - keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a product is defective you should contact us, and a Dirt Works Australia Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Dirt Works Australia. If a product is replaced, your replacement product becomes your property and the returned product becomes our property. When a refund is given, the returned product becomes our property.

 

Returning a Product purchased through Linus Dealers

These should be returned via the place of purchase.

 

Returning a Product purchased on linusbike.com.au

Returning a product if you change your mind

If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 30 days of delivery for unopened products in as-new condition (including packaging). This Dirt Works Australia policy does not apply if excluded on an individual product listing. This credit does not include delivery costs. Consumer guarantees (see above) apply to all products.

 

Return Authorisation Number - Essential

A Return Authorisation (RA) number is required for replacement products and refunds. Where Customer Service has provisionally determined that a product is defective, we will issue you with an RA. Products cannot be returned without an RA. The product should be returned to Dirt Works Australia within 30 calendar days of the issuance of the RA. Where possible, all products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the accessories are not included, only a partial refund will be applied.

 

Organising the Return of Products

Not 100% satisfied with your purchase from linus@dirtworks.com.au? Return it with a Return Authorisation Number within 30 days of purchase, and as long as the item hasn't been fitted or used, we're happy to receive it back for a refund.

         Returned items should be in resaleable condition, i.e., in original packaging with the manufacturer's labels attached.  Please don't tape or attach labels directly to the retail packaging (bike boxes excluded).

         We reserve the right to reject goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you.  Our returns policy does not affect your statutory rights.

Once we receive your goods, we will inspect and process them within two working days. Refunds will be issued via the same payment method used to purchase the goods. As soon as your return has been processed, we'll email you to let you know. If you haven't received this acknowledgement within 7 days of posting your parcel to us, please Contact Us.

Return shipping costs are non-refundable.  If the item is being returned as a result of our error, (damaged, defective, incorrectly sent, etc), we'll refund shipping at Australia Post Registered Parcel rates.

 

When a Replacement Product is arranged

A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned product.

The delivery time for the replacement Product will be the same as stated for the original product.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Special Note: Items Shipped to you via "Free Freight" or similar
In the case of partial or full return of goods for any reason other than incorrect supply or faulty goods, DWA reserves the right to deduct up to the actual cost of shipping from the refund.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

linus@dirtworks.com.au

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at linus@dirtworks.com.au and send your item, with its Return Authorisation Number prominently displayed, to: Dirt Works Australia, Unit 14, 51 Owen Street, Glendenning 2761, New South Wales, Australia.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

 

Shipping of Returned Items

To return your product, you should mail your product, with the package clearly marked with its Return Authorisation Number,  to:

Dirt Works Australia

Unit 14, 51 Owen Street

Glendenning 2761

New South Wales

Australia

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are returning an item, you should consider using a trackable shipping service (such as Registered Post or a courier that requires signature on delivery), or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.